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Intelligent Claims Automation Is Reshaping Malaysia’s Insurance Sector

Malaysia, drawn by its strong economic growth, expanding middle-class income and rising insurance penetration levels, is witnessing a new era of innovation – with AI leading the charge in bringing new and intelligent technologies to the mass-market.

According to Bank Negara, the country’s regulator of banks and insurers, life insurance penetration rate stood at 56% in 2018. Foreign insurers have been highly keen in this market despite lingering regulatory uncertainty over the sector’s foreign ownership rules, currently set at a 70% cap.

While ‘motor’ remains the largest class of insurance with a market share of 45.6%, followed by fire at 19.2% and marine, aviation and transit (MAT) at 8.2%; Takaful has been outpacing conventional insurance in the Islamic peninsula.

(Takaful refers to Islamic insurance products.)
Islamic insurance penetration rate in the country will likely touch 16% in 2019. In financial dealings, ‘takaful’ firms follow religious guidelines including bans on interest and monetary speculation and a prohibition on investing in industries such as alcohol and gambling.

Growth in the takaful business in Malaysia, the world’s second largest Islamic insurance market after Saudi Arabia, is backed by government efforts to reach out to the general consumer with affordable insurance coverage and the potential use of better technology as a disruptor.

AI is already poised to play a crucial role in Malaysia’s next big step. By 2021, Artificial Intelligence will allow the rate of innovation to almost double (1.8x) and increase employee productivity improvements by 60% in Malaysia, according to an AI study put forth by Microsoft & IDC-ASEAN Research Group.

While seven in 10 business leaders polled agreed that AI was instrumental for their organisation’s competitiveness, only 26% have embarked on their AI journeys. Those that have adopted AI expect it to increase their competitiveness by 2.2 times in 2021. Though, everyone agrees – every single interaction from here on is going to be digital.

Mckinsey Claims Automation Benefits

Malaysia is also moving towards a cashless society with infrastructure being put into place to facilitate e-payments which have more than doubled per capita from 2011 to 2019. For this, banking solutions in the region have ramped up digital investments so customers can take advantage of convenient and secure banking.

Intelligent Claims Automation

For insurers, claims settlement represents a large customer service touch point. However, taking a customer seamlessly through the claims resolution process is not always going to be simple.

Being an AI-driven insurtech enterprise means being able to fully utilize data and optimize business processes with powerful algorithms, creating the space for data-driven decision making. With AI, the claims process can be augmented using chatbots to convey support and status of a claim, and Machine Learning (ML) that can study large-volume patterns to reveal insights and detect fraud. Claims automation can be achieved at part or whole of the settlement process.

Claims Management Process

The Malaysian Insurance market is already witnessed to big insurers rolling out innovative products for customers, such as “Ask Sara” – AIA’s AI-powered enquiry channel that provides instant, real-time answers to agents anytime via Facebook Messenger. Integrating sensors into the value chain has also provided greater rewards with predictive modelling and data analytics, like Katsana – a telematics company that is enabling insurers to provide usage-based insurance based on driver’s performance data. These measures allow for safer, accurate and more affordable risk-based pricing for consumers.

The attitudes of the insurers and younger generations are shifting alongside their Asian peers, to a seemingly more AI-involved future. While the general insurance trade has witnessed nearly stagnant growth over the past several years, AI can help lower overheads and variable costs that will enable insurers to roll out affordable coverage, including to the under-served segment.


Enterprises benefit from our AI-first thinking.
We build AI roadmaps from scratch, guiding you all the way through your next transformational journey.

To learn how, drop us a line here: hello@mantralabsglobal.com


International Insurance Landscape

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The Future-Ready Factory: The Power of Predictive Analytics in Manufacturing

In 1989, a missing $0.50 bolt led to the mid-air explosion of United Airlines Flight 232. The smallest oversight in manufacturing can set off a chain reaction of failures. Now, imagine a factory floor where thousands of components must function flawlessly—what happens if one critical part is about to fail but goes unnoticed? Predictive analytics in manufacturing ensures these unseen risks don’t turn into catastrophic failures by providing foresight into potential breakdowns, supply chain risk analytics, and demand fluctuations—allowing manufacturers to act before issues escalate into costly problems.

Industrial predictive analytics involves using data analysis and machine learning in manufacturing to identify patterns and predict future events related to production processes. By combining historical data, machine learning, and statistical models, manufacturers can derive valuable insights that help them take proactive measures before problems arise.

Beyond just improving efficiency, predictive maintenance in manufacturing is the foundation of proactive risk management, helping manufacturers prevent costly downtime, safety hazards, and supply chain disruptions. By leveraging vast amounts of data, predictive analytics enables manufacturers to anticipate machine failures, optimize production schedules, and enhance overall operational resilience.

But here’s the catch, models that predict failures today might not be necessarily effective tomorrow. And that’s where the real challenge begins.

Why Predictive Analytics Models Need Retraining?

Predictive analytics in manufacturing relies on historical data and machine learning to foresee potential failures. However, manufacturing environments are dynamic, machines degrade, processes evolve, supply chains shift, and external forces such as weather and geopolitics play a bigger role than ever before.

Without continuous model retraining, predictive models lose their accuracy. A recent study found that 91% of data-driven manufacturing models degrade over time due to data drift, requiring periodic updates to remain effective. Manufacturers relying on outdated models risk making decisions based on obsolete insights, potentially leading to catastrophic failures.

The key is in retraining models with the right data, data that reflects not just what has happened but what could happen next. This is where integrating external data sources becomes crucial.

Is Integrating External Data Sources Crucial?

Traditional smart manufacturing solutions primarily analyze in-house data: machine performance metrics, maintenance logs, and operational statistics. While valuable, this approach is limited. The real breakthroughs happen when manufacturers incorporate external data sources into their predictive models:

  • Weather Patterns: Extreme weather conditions have caused billions in manufacturing risk management losses. For example, the 2021 Texas power crisis disrupted semiconductor production globally. By integrating weather data, manufacturers can anticipate environmental impacts and adjust operations accordingly.
  • Market Trends: Consumer demand fluctuations impact inventory and supply chains. By leveraging market data, manufacturers can avoid overproduction or stock shortages, optimizing costs and efficiency.
  • Geopolitical Insights: Trade wars, regulatory shifts, and regional conflicts directly impact supply chains. Supply chain risk analytics combined with geopolitical intelligence helps manufacturers foresee disruptions and diversify sourcing strategies proactively.

One such instance is how Mantra Labs helped a telecom company optimize its network by integrating both external and internal data sources. By leveraging external data such as radio site conditions and traffic patterns along with internal performance reports, the company was able to predict future traffic growth and ensure seamless network performance.

The Role of Edge Computing and Real-Time AI

Having the right data is one thing; acting on it in real-time is another. Edge computing in manufacturing processes, data at the source, within the factory floor, eliminating delays and enabling instant decision-making. This is particularly critical for:

  • Hazardous Material Monitoring: Factories dealing with volatile chemicals can detect leaks instantly, preventing disasters.
  • Supply Chain Optimization: Real-time AI can reroute shipments based on live geopolitical updates, avoiding costly delays.
  • Energy Efficiency: Smart grids can dynamically adjust power consumption based on market demand, reducing waste.

Conclusion:

As crucial as predictive analytics is in manufacturing, its true power lies in continuous evolution. A model that predicts failures today might be outdated tomorrow. To stay ahead, manufacturers must adopt a dynamic approach—refining predictive models, integrating external intelligence, and leveraging real-time AI to anticipate and prevent risks before they escalate.

The future of smart manufacturing solutions isn’t just about using predictive analytics—it’s about continuously evolving it. The real question isn’t whether predictive models can help, but whether manufacturers are adapting fast enough to outpace risks in an unpredictable world.

At Mantra Labs, we specialize in building intelligent predictive models that help businesses optimize operations and mitigate risks effectively. From enhancing efficiency to driving innovation, our solutions empower manufacturers to stay ahead of uncertainties. Ready to future-proof your factory? Let’s talk.

In the manufacturing industry, predictive analytics plays an important role, providing predictions on what will happen and how to do things. But then the question is, are these predictions accurate? And if they are, how accurate are these predictions? Does it consider all the factors, or is it obsolete?

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