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What can APAC insurers learn from each other in an After-COVID World

The Pandemic has forced Insurance carriers, both legacy and new, to adapt their business models, re-evaluate risk modelling and pricing strategies and conceive fresh ways to interact/engage with prospective buyers. Especially within the APAC region, there are many businesses that have adapted to the new business normal successfully and carved out specialised tactics to thrive. 

In this blog we will take a look at some instances that reflect these changes and the measures taken by Insurers that will provide insights for other carriers. But before hopping into those points, let’s have a look at few trends which are worth mentioning:

Changing Trends To Be Considered for a Longer-Term

  1. More Consumer-Centric Solutions:

Most APAC insurance companies use a one-size-fits-all approach; wherein, offering similar packages or products to a broader audience. But that is not the case anymore. In times like this, customers are picky and have become more aware than ever and expect solutions customized for their requirements. 

Therefore, to meet their expectations, many APAC insurers started offering tailor-made policies that meet individual requirements. This is one of the trends that we will see going forward on a longer-term.

  1. Enhanced Claim Settling:

Along with companies focusing on providing customer-centric solutions, they’ve also been focusing on enhanced claim settlement mechanisms. This will aid customers to get financial backup under challenging times.

Now, claims can be raised faster, and policyholders can simply upload the documents required. Insurers can use this to increase their efficiency and settle claims faster and with more efficiency.

  1. Digital Operations:

Since the government has alerted people to follow the guidelines and maintain social distancing, people were rarely stepping out. And this gave rise to more online transactions and deals made online. An increasing amount of people are buying things online, and that goes for insurance as well. 

More number of APAC Insurers started offering insurance online and made other processes feasible online as well. This empowers policyholders to make their payments online and upload their documents from their own homes’ safety and comfort.

Essential Learning for APAC Insurers to Adapt Quality Change

The unappreciated effects of the pandemic have shaken the whole economy and businesses on a large scale. Indeed, all the business models have experienced its effects, but for some, it went positive, and for others, it was negative. 

However, the insurance sector stands in the middle of the ground. Under this umbrella, businesses have used various tactics to cope with the negative aspects and paved their way from surviving to thriving.

To win more customers in the post-covid world, a proper action plan is required. The following points are what successful APAC Insurers are up to; you can use them as inspiration to power-pack your business for post-covid scenarios. 

  1. Telemedicine in Health Plans

Telemedicine is the distribution of clinical and health-related services remotely in real-time two-way communication. This concept had just begun to grow in India but COVID catalyzed the process as the nation went under lockdown and social distancing became the norm.

Since telemedicine became widely popular in the post-COVID world, the IRDAI instructed insurance companies to cover the medical costs incurred on telemedicine as well if their health plans offer coverage for doctor’s consultations. Therefore, health plans are now more inclusive in the Post-Covid world as they cover telemedicine costs too.

APAC insurers can adapt to this concept as it will power-pack their health plans even more. 

  1. Replacing Physical Signatures

Because of social distancing norms, many insurance industries have adopted the elimination of physical signatures on proposal forms. This can be acquired by APAC insurers for the long term. 

Now, individuals are liberated to purchase insurance plans with online proposals which are verified by the confirmation mails or OTPs rather than physical signatures of policyholders. This also saves individuals to travel to the workplace and save a lot of time. 

  1. Implementing Virtualised Outreach

Being the new normal, remote working has made us comfortable with having virtual meetups and conferences. Many companies in Asia-Pacific have adopted this method in outreaching and having a potential conversation with new customers. It enables them to get their work done by sitting in their comfort zones. This is a good adaptation in the long run and saves customers from traveling to a location. 

Therefore, make sure you are active in this digital world to remain visible to your clients. Utilize various ways to keep them warm. It may be email newsletters, videos, social media, and even interactive webinars so that your business remains at the forefront of your clients’ minds.

  1. Adoption of AI-driven systems

Acquiring the power of AI is not a business decision anymore, it has become a survival strategy. And Covid-19 has helped more APAC insurers to understand this. Therefore, the insurance industry is undergoing a swift and tremendous transformation, driven by the burning need to improve customer experience and smooth interaction.

AI can majorly help APAC insurers in the following ways:

  • Managing risk easily and efficiently with the help of neural networks. It can detect red flag fraud patterns and minimize fraudulent claims
  • Makes the agent-customer interaction better and smooth 
  • It helps in making the claim process easy and fast by eliminating the manual efforts from document processing to fraud flagging. 
  • Liberates APAC insurers with 24/7 customer service. 
  • AI can help insurance companies in determining business-critical aspects appropriately such as the maximum possible loss, probability, and pricing more.
  • Efficiently recommends the most beneficial products to their customers based on previous behaviors.

Wrapping Up

These lessons have been gathered through analysing and studying the business impact of responding to economic, political, and public health crises in the region and the global insurance industry at large. Coping up with the pandemic is a significant achievement in itself. But to grow sustainably through a Global crisis takes significant planning, effort and resources to quell the tide. APAC carriers will have to adopt fast, be nimble and navigate swifty for the uncertain road ahead in an After-COVID World. 

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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