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Wearable Technology: Tracking Health in Real-Time

Imagine a wearable device that can predict health emergencies before they occur or one that can analyze your dietary habits and offer personalized nutrition recommendations. With continued innovation, wearable technology is revolutionizing preventive healthcare and empowering individuals to take control of their health like never before. According to Statista, the global market for wearables is poised to skyrocket to $62.82 billion by 2025, driven by a surging demand for health and fitness tracking devices. Coupled with advancements in AR and VR technology, wearables are on the brink of a revolution, with IDC predicting global shipments of AR and VR headsets to soar to 39.2 million units by 2023.

Wearable technology is becoming a game-changer in healthcare, helping individuals to monitor their health in real-time. From fitness trackers to smartwatches, these devices offer an array of features designed to enhance wellness and provide valuable insights into one’s physical condition. Seamlessly integrating into daily life, wearables are putting the power of health management directly into the hands of consumers like never before.

Utilizing Wearable Technology for Health and Wellness

Wearable technology offers a wide range of applications in promoting health and wellness, with various use cases spanning fitness tracking, disease management, remote patient monitoring, and more. Let’s explore some of the key scenarios where wearable devices play a pivotal role:

Fitness Tracking and Optimization:

  • Marathon runners can monitor their heart rate, mileage, pace, and route using fitness trackers, enabling them to optimize their training regimen for better performance.
  • Individuals on a weight loss journey can track their daily activity and calorie expenditure, allowing them to adjust their diet and exercise routine accordingly for sustainable weight loss. Additionally, sleep tracking features can help users understand the impact of sleep quality on their overall health and fitness goals.

Health Monitoring and Disease Management:

  • Diabetic patients can use wearable glucose monitors to continuously track their blood sugar levels, receive real-time alerts for high or low glucose levels, and manage their condition effectively. This continuous monitoring reduces the need for frequent finger pricks and empowers individuals to make timely adjustments to their insulin dosage or diet.
  • Individuals with chronic conditions such as hypertension or respiratory disorders can monitor key health metrics like blood pressure or oxygen saturation, enabling early detection of abnormalities and proactive intervention. For example, wearable devices equipped with SpO2 sensors can detect episodes of low oxygen levels, alerting users to potential respiratory issues or sleep apnea.

Telemedicine and Remote Patient Monitoring:

  • Wearable devices equipped with fall detection sensors provide peace of mind for seniors and their caregivers, automatically alerting designated contacts or emergency services in the event of a fall. This feature is particularly valuable for elderly individuals living alone or those with mobility issues, ensuring prompt assistance in case of emergencies. 
  • Healthcare providers can remotely monitor patients’ health status and track their progress using wearable devices, facilitating virtual consultations and reducing the need for frequent clinic visits, particularly in the context of the COVID-19 pandemic. Remote patient monitoring enables early intervention and personalized care delivery, improving patient outcomes and reducing healthcare costs.

How Wearable Technologies Can Revolutionize Risk Management

The integration of wearable technology into healthcare has significant implications for the insurance industry. By leveraging the wealth of data generated by wearable devices, insurers can gain valuable insights into individuals’ health and lifestyle habits, enabling them to offer more personalized insurance plans and pricing models. Wearable technology serves as a powerful tool for risk assessment and underwriting, allowing insurers to better understand an individual’s health status and risk profile. This enables them to tailor insurance policies to meet the specific needs of each customer, offering incentives for healthy behaviors and proactive health management.

  • Some insurance companies like John Hancock Vitality offer discounts or rewards to policyholders who use wearable devices to track physical activity levels, sleep patterns, and other health metrics.
  • Insurers can partner with healthcare providers to offer remote monitoring programs for individuals with chronic conditions, providing them with wearable devices equipped with health monitoring sensors.
  • Wearable technology facilitates early intervention and preventive care, ultimately reducing healthcare costs for insurers.

Challenges Ahead

While wearable technology offers significant benefits in healthcare, it also raises important considerations that need to be addressed:

Data Privacy and Security: As wearable devices collect sensitive health data, it’s crucial to ensure robust data privacy and security measures are in place to protect users’ information from unauthorized access or breaches. Encryption, secure authentication mechanisms, and adherence to regulatory standards such as GDPR and HIPAA are essential to safeguarding user privacy and maintaining trust in wearable technology.

Accuracy and Reliability: The accuracy and reliability of data collected by wearable devices are paramount, as inaccurate or unreliable information could lead to incorrect health assessments or decisions. Manufacturers must ensure that their devices undergo rigorous testing and validation to maintain high standards of accuracy. Calibration of sensors, regular software updates, and adherence to industry standards for data accuracy are essential to ensure reliable performance and user satisfaction.

Regulatory Compliance: Wearable technology in healthcare is subject to regulatory requirements and standards to ensure safety, efficacy, and data protection. Manufacturers and healthcare providers must comply with relevant regulations and guidelines to mitigate risks and ensure the quality of care. Obtaining regulatory approvals, conducting clinical trials, and adhering to standards such as FDA regulations for medical devices are critical steps in bringing wearable healthcare products to market and ensuring their safe and effective use.

The Future 

The future of wearable technology holds immense promise, with ongoing advancements in sensor technology, data analytics, and artificial intelligence. From fitness tracking to disease management and telemedicine, these devices have the potential to improve health outcomes, enhance patient engagement, and revolutionize the delivery of healthcare services.

Moreover, by embracing wearable technology, insurers can harness the power of data to offer more personalized insurance plans and pricing models, ultimately improving the health and well-being of their customers. Together, through the integration of smart, wearable devices, we can build a healthier, more resilient future for all.

Further Reading: How Smart Technology in the USA is Improving Efficiency in Healthcare

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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