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Tech Savvy CX: A Game Changer For Solar Industry

The solar power industry in the United States has seen impressive growth in recent years. As a result of growing environmental concerns over the rise in carbon emissions caused by the usage of traditional fuels for transportation and power generation, modern consumers have become more conscious now. The government has also provided evident tax benefits for installing solar PVs. 

Here’s what the industry has achieved so far:

As per the report released by SEIA, Solar accounted for 50% of all new electricity-generating capacity added to the US grid in 2022, the fourth consecutive year that solar was the top technology for new additions. The country installed 20.2 gigawatts (GWdc) of solar PV capacity, bringing the total installed capacity to 142.3 GWdc, enough to power 25 million homes last year. Further, it is projected that the total base of installed solar will be five times larger in 2033 than it is today.

Source: SEIA

What do solar customers want?

With the rising popularity of solar panels as an alternative, customers are getting curious about the hows and whats of it. Every customer is different. This is why it becomes imperative for organizations to understand what each specific customer is interested in and what expectations they have.

  • Transparency & Information: The process of going solar is long and expensive, and also there is a significant knowledge gap that hinders customer experience. Buyers want transparency across the entire journey from pre-sales, and sales to post-sales service. 
  • Convenience & Control: Customers look for convenience in their experience throughout the customer journey. The majority of the crowd wishes to shift to solar solutions to benefit from a cut in their electricity bills, hence ensuring financial savings. They want to be able to avail of these services at their own convenience and have complete control over their purchase process. 
  • Personalized Experience: Customers want a personalized experience for example, receiving advice on how to maximize energy savings. This will help organizations in building confidence and increase the likelihood of a sale and referral. Considering customers’ valuable feedback is also essential to improve the overall experience.

Tech Savvy CX is becoming a game changer for the solar industry. Organizations are addressing customer needs with the advent of advanced technology, paired with data analytics. Many companies have already identified the pain points and have come up with excellent solutions to address them. 

Technology’s potential capabilities in the solar panel Industry:

  1. Mobile Application: Mobile apps can be a powerful resource for solar panel clients, providing energy usage tracking, maintenance alerts, and support and educational materials. 
  2. Online support: Solar enterprises can use online forums, chatbots, and virtual assistants to provide prompt and effective customer support, reducing the need for phone calls or in-person visits.
  3. Gamification: Tech-savvy integrations to visualize the process. Organizations can experiment with various media like videos and gifs to demonstrate the process starting from finding the right number of panels for each home to visualizing the end product.

Some interesting Use Cases:

Green Brilliance: Considered one of the top 10 solar contractors in the United States, Green Brilliance provides an end-to-end solar system that is designed, installed, monitored, and maintained in-house. They partnered with Mantra Labs to empower solar panel customers in the US with a digital platform that addresses customer-centric problems such as visibility on the installation process, savings, and budgeting concerns, financing options, installation impact, and more.

Sunpower Solar: SunPower sells premium solar panels and offers financing options like loans and leases. Customers can also track their energy usage and keep an eye on the performance of their solar system with the help of a mobile app. In addition to all this, Sunpower has an interesting feature called Design Studio on their website which, with the help of a video, explains how to use their app to create a personalized design of one’s roof, detect obstructions and make a customized layout according to a customer’s energy consumption.

Momentum Solar: Momentum Solar’s customer experience strategy on its website is designed with a user-friendly interface that allows visitors to navigate and find the information they need easily. They also offer a variety of resources, such as a solar savings calculator and an FAQ section, to help educate their customers on the benefits of solar energy and how the process works. Overall, Momentum Solar’s customer experience strategy on its website is centered around transparency, education, and exceptional service.

Conclusion:

Today’s consumers are moving more towards a financially and environmentally conscious lifestyle. They expect a better customer experience everywhere, be it buying a grocery, insurance, ordering food, booking a cab, or buying a solar panel. It has become the need of the hour for companies to shift their focus on enhancing the overall experience of the customers and making the entire purchase process as smooth as possible.

As competition becomes more intense in the solar industry, it will be interesting to see how firms will leverage technology to provide innovative solutions for solar panel customers. As a solar panel consumer, what is the biggest blocker you find while thinking about installing solar panels at your home?

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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