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Personalization in Mobile UX

By :
4 minutes read

User experience (UX) for mobile applications is evolving rapidly and becoming more diverse than ever, giving users special experiences for different types of individuals. Instead of providing a single, static user experience for everyone, delivering the right level of element and content, targeting each person on an individual level with appropriate features has become the industry standard. Personalization in mobile UX not only helps in boosting engagement but in building customer loyalty as well in the long run.

For example, something basic like a “cookie cutter push notification” will no longer drive the right amount of engagement. Instead, it will be the “individualized push notification”, which contains user preferences, that will drive the right level of engagement. The Idea of Personalization is to abandon the plain, uniform approach to a wide range of audiences and offer a custom, unique experience to every individual.

Personalization vs Customization?

Mobile App UX

People always tend to get confused between Personalization and Customization of Apps. In simple terms, Personalization is the ability of a business to offer products, and services based on Individual needs without any input from the customer. Customization is something that requires input from the users.

Let us consider a real-life example to explain this better.

  • Customization is something that requires customer input. For example, When you visit Subway and order a Sandwich, you have the option to customize your sandwich by opting for the veggies/sauce preferred by you. This provides a way to customize your food according to your needs.
  • Personalization is something that does not require the customer’s conscious input but it relies on that particular customer’s prior data and does not involve actively taking user inputs. For example, You visit a food delivery app and on the home section, you’re presented with your preferred restaurant list, food that is based on your previous orders, it’s called Personalization.

Let’s have a look at why Personalized User Experiences are vital for the success of today’s Mobile applications.

  • Improved User Retention 

Personalized user experiences could be the deciding factor for a user to continue using your application, stay loyal and not go looking elsewhere. If you have an E-commerce app, it is very important to help the users navigate through the entire process in their preferred manner and make things easily accessible. You could also recommend certain products that suit their interests and needs.

  • Building a Loyal Customer Base 

A lot of people make subconscious decisions like tapping on the ‘Amazon’ App icon when they need to purchase a certain product without even realizing that. This explains the nature of the app and the loyalty shown by the users towards the Brand. This cannot be achieved without a certain level of Personalization for every individual. 

You need to help them meet with their preferred content almost instantly when they open the app. You need to identify and make the most useful features available in the right context and most relevant time. Most important of all, your users should subconsciously acknowledge that the app knows a lot about them and make them attached to the app.

  • In-App Purchases get a Lift

Let’s explain this with an example. We can consider two types of players when it comes to mobile games. The first one would react more to the temptation of in-app purchases like buying new skins, and gears just because they prefer staying loaded and up-to-date all the time. The second type would like to go for an in-app purchase only when their resources are exhausted or when they need to purchase in order to continue playing. These two types of gamers cannot be addressed through a single in-app purchase offer/ journey. This is another very important reason to personalize the experience to boost in-app purchases.

  •  User Feedback to improve the app

User feedbacks are very important to provide personalized experiences. Involving the users in the development process of your app plays a vital role in providing individual users with the best experience. There should be a persistent effort to get user feedback about the app and figure out the pain points that can be addressed. This way, the personalization of your app can be improved with every new update.

Conclusion

It is seen that the “one size fits all” method has long been outdated and irrelevant. Each user is distinct in their aspirations, grief, habits, preferences, demographic aspects, and many other aspects. Personalization in mobile UX is no longer a cherry on top of the cake but has become the key ingredient itself.

About the Author:

Manoj Bhat currently works as a UI/UX designer at Mantra Labs. He is a Computer Science graduate and has been working as a UI/UX designer since then. He is passionate about building beautiful and seamless digital experiences.

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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