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The Netherlands Insurance Landscape in a Nutshell

‘What more could people want’ in a nation that already ranks highest in terms of press and economic freedom, human development, quality of life, and happiness? On another note, insurance companies and the government must have been doing something right — over 99.8% of the Dutch population is insured! 

This might portray the Netherlands as a saturated market for insurance. However, while the overall Dutch populace has health insurance, there’s still scope for life, non-life and better health insurance products. 

The following infographic on Netherlands’ Insurance landscape can shed some perspective.

Insurance Challenges in the Netherlands

KPMG reports, 65% of CIOs (Chief Insurance Officers) agree that the shortage of skills is preventing them from matching the pace of change. [The skills shortage here corresponds to big data, analytics, AI, enterprise and technical architecture and DevOps]

Privacy-Technology paradox is one of the main reasons for the gap between insurance products and personalization. Strict European privacy regulations create a barrier for advanced technologies that relies on data.

Insurance is on the Tech-Radar

The Dutch insurance companies are not only thriving to match the pace of change but also inclined towards investing in futuristic technology. Many of these technologies can be collectively called Artificial Intelligence. But, the impact of individual technologies and how the insurance sector is deploying them is what matters.

Current Technology Trends in Insurance in the Netherlands

Microservices

Microservices breaks down large insurance schemes to their simplest core functions. Organizations treat every microservice as a single service with its API (Application Program Interface).

Insurers in the Netherlands concur that getting into microservices architecture early can bring a bigger competitive advantage to them. Microservices in travel and vehicle insurance promises to be a great prospect in the Netherlands.

Blockchain

Blockchain corresponds to smart contracts in a distributed environment. 

You might also like to read about how distributed ledgers can revamp insurance workflows.

The insurance industry is already using distributed ledgers for insuring flight delays, lost baggage claims, and is expanding to shipping, health insurance, and consumer durables domains.

Edge Computing

Edge computing brings computation and data storage closer to the consumer’s location. It improves response time and at times can take real-time actions. Autonomous vehicles, home automation, smart cities, etc. are the sectors that deploy edge computing effectively.

Insured assets with edge computing capabilities help insurers offer better deals and customized policies.

Cognitive Expert Advisors

Augmenting customer service units with AI-powered bots and AI-assisted human advisors add to the superior customer experience. The cognitive expert advisor is a combination of both.

Cognitive experts use advanced analytics, natural language processing, decision-making algorithms, and machine learning. This technology breaks the prevailing trade-offs between speed, cost, and quality in delivering insurance policies and products.

Fraud Analytics

It involves social network analytics, big data analytics, and social customer relationship management for rating claims, improving transparency, and identifying frauds.

AXA insurance has been using fraud analytics in its product OYAK to integrate all customer-related data into a coordinated corporate vision. The technology has enabled AXA to link two slightly records from the same customer preventing fraudulent instances.

AI-based Underwriting

AI-driven unmanned aerial vehicles, also known as drones can examine sites, which are otherwise extreme for humans to visit. 

Using such technologies for geological surveys makes the underwriting process more accurate. Insurers are aligning their risk management strategies with AI-based underwriting.

webinar: AI for data-driven Insurers

Join our Webinar — AI for Data-driven Insurers: Challenges, Opportunities & the Way Forward hosted by our CEO, Parag Sharma as he addresses Insurance business leaders and decision-makers on April 14, 2020.

Machine Learning (ML)

ML relies on data patterns and is capable of performing tasks without external instructions. In this system, the computer listens to the customer’s data, learns from it, and begins to automatically handle similar instances. 

InsurTech is leveraging machine learning to quote optimal prices and manage claims effectively. It is a cost-effective technology that works on different sets of user-persona.

Predictive Analytics

Predictive analytics studies current and historical facts to make predictions about future or otherwise unknown events.

Leading insurers in the Netherlands are using predictive analytics for controlling risks in underwriting, claims, marketing, and developing personalized products.

Predictive Analytics in Insurance Use Case: Zurich

Switzerland’s largest insurer- Zurich uses predictive analytics to identify risks that their customers are ‘actually’ going to face. Predictive analytics incorporates machine learning to anticipate events beyond statistics and probability.

The open-source machine learning model brings the organization the following benefits.

  1. Zurich is capable of scaling analytics across the larger volumes of data generated through smart devices. 
  2. There’s a flexibility to introduce new data sources and features and test against them in real-time.
  3. Data scientists can mix-and-match tools to experiment and curate different data sets.

Predictive analytics is Zurich’s key differentiator enabling it to move with the speed of the fastest product in the market.

For AI-based solutions, customer experience and deep-tech consulting, drop us a ‘hi’ at hello@mantralabsglobal.com.

Future Technology Trends That Have Potential to Disrupt Insurance Industry

“You’ll need other skills now. I tell my colleagues: go out, attend seminars, what closely when doing groceries. Because you can learn from a customer-centric view at any moment.”

Wim Hekstra, CEO, Aegon Wholesale

Brain-Computer Interface (BCI)

BCI allows computers to interpret the user’s distinct brain patterns. At present researchers are focusing on using BCI for the treatment of neurodegenerative disorders. This can change medical-underwriting schemes. 

Human Augmentation

It refers to creating cognitive and physical improvements integral to the human body. The present-day insurance policies cover human and assets. The future calls for insurance for superhumans.

Smart Dust

It is a system of many tiny micro-electromechanical systems (MEMS). Smart dust includes a microscopic cluster of sensors, robots, cameras, etc. to identify changes in light, temperature, etc. This can help the insurance industry by triggering information against events, which are susceptible to changes. 

The future brings enormous opportunities for insurers with Augmentation, AI, and Machine Learning. The insurers’ intent towards accuracy, cost-optimization, and personalized products is the driving force to experiment with technology.

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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