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Reimagining Medical Diagnosis with Chatbots

4 minutes, 51 seconds read

Chatbots are rapidly gaining popularity in the healthcare sector. According to research conducted by Grand View Research, the global chatbot market is expected to reach $1.23 billion by 2025 growing at a CAGR of 24.3%. The current COVID pandemic has caused a lot of stress in the healthcare sector, with hospitals getting swamped with COVID-19 patients and also handling regular consults. 

This has made medical chatbots very attractive, helping in scheduling appointments, custom support, symptom checks, providing nutrition and wellness information, mental therapy, etc. Let’s take a look at how chatbots are transforming the digital transformation in the healthcare sector.

The shift to Medical Chatbots and Telemedicine

Lockdowns and social distancing due to COVID-19 gave a significant boost to digital business models. Organizations had to find ways to keep up the operations, make business continuity plans, and engage the workforce working remotely. Even healthcare providers took to technology such as telemedicine, chatbots, and remote monitoring equipment for patients who were not able to visit doctors in person. 

Many hospitals had been trying to implement telemedicine over the last couple of years, at least for ailments that can do without in-person diagnosis and can be cured by prescribing medicines based on symptoms told by the patient. COVID-19 gave that extra push for telemedicine. 

Another tendency that people have these days is to search for information on Google for self-diagnosis. However, that may not be effective. Therefore, many people are turning towards healthcare chatbots for medical information. 

Multilingual AI chatbot with video for diagnostic services – Hitee.chat

The Role of Chatbots in Medical Diagnosis 

The entire experience from admission to discharge is one of the key differentiators for patients while choosing a healthcare provider. People want quicker services and instant answers to their queries. 

With the coronavirus outbreak, hospitals and clinics are facing additional pressure. It has created a dire need for technology such as medical chatbots to provide better patient experience. 

Currently, there are some chatbots that leverage AI and machine learning to provide diagnoses by using algorithms to run the responses through a database of medical literature available. Let’s take a look at possible situations where chatbots play a crucial role in diagnostics-

  • Reliability: Instead of using a search engine to find answers, people will find chatbots more reliable for medical information. They need to be backed by legitimate medical databases to provide better accuracy.
  • Medical History: Chatbots cannot replace the role of a doctor while diagnosing but it can be of great assistance to them in providing medical history to better diagnose the health issue.
  • Triggering Attention: There are many symptom checking apps and bots available today which are widely used to check symptoms for possible diseases. Even with the nearest possible result in hand, it triggers the patient to a doctors’ visit if the symptoms seem grave. 
  • Support for Healthcare Workers: In case of mild diseases such as common cold, indigestion, minor wounds, etc. Chatbots are of great help as they reduce the workload of health workers who can focus on critical patients. 
  • Ensure Confidentiality: In some cases, patients may not be comfortable to open up to a doctor in person, but finds it easier to answer questions by a chatbot. Especially, when it comes to mental illness. 
  • Availability: Although rare, but there can be cases when medical help is not available physically such as during curfews or lockdowns. In such situations chatbots can be of great help for immediate medical support. 

Prevailing Challenges

Chatbots can provide basic medical information or do a cursory diagnosis of a health problem. However, the biggest challenge with diagnostic chatbots is the accuracy of the output. 

Research by the National Center for Biotechnology Information (NCBI) suggests that computer-based diagnostic support tools can be very beneficial to clinicians. But the effectiveness of 23 symptom checkers reported deficits and only 34% of standard patient evaluations were achieved in the first attempt. 

Unlike actual doctors, chatbots cannot feel the pulse, check the heartbeat or blood pressure, check the body part where the issue is, etc. Patients these days tend to self-diagnose quite often but they may not understand the diagnoses. 

Medical Chatbots can provide the information but can they explain it like a doctor as well? That would be debatable. Not everyone can understand medical jargon. Another issue is the risk of error in diagnosis. Too much dependency on the diagnosis can have steep consequences putting lives at risk. 

Redefining Chatbots in Medical Diagnosis

Currently, the chatbots function primarily through text while chatting with the patient. But in the coming future, it has a huge scope of improvement when combined with videos, images, voice recognition it will provide better information to the chatbot to provide better diagnoses. 

Medical diagnosis chatbot with video – Hitee.chat

Technologies like Natural Language Processing (NLP), machine learning, AI algorithms will enable better processing of the data and help clinicians with quicker diagnosis. It is possible to increase the capability of these chatbots through broader data and technologies. NLP integrated chatbots can also cater to specially-abled patients. 

More usage of diagnostic chatbots will make people take better care of their health. Indeed, there is scope for improvement for chatbots in medical diagnosis. But at the same time, reliability on them is also gradually increasing.

Down the Road

Chatbots in medical diagnosis can act as an aid to clinicians, reduce workload for healthcare workers, provide instant answers, and in some cases, it is a cheaper medium and lesser hassle than to visit a hospital. 

Bots have huge potential to streamline diagnosis. It won’t be a surprise to see chatbots be the first point of contact for medical help. 

We’ve introduced a multilingual AI-powered video chatbot for hospitals, private clinics, and diagnostic services. It can automate appointment bookings, checking symptoms, provide information, answer FAQs and more. You can write to us at hello@mantralabsglobal.com for your specific requirements.

Website: Hitee.chat

To know more about how HealthTech is reshaping the healthcare industry in bringing hospitals to a customer’s doorstep, watch our webinar on Digital Health Beyond COVID-19

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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