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How Machine Vision can Revolutionize Motor Insurance

3 minutes, 49 seconds read

The motor insurance market in India is approximately Rs 70,000 crore in terms of Gross Written Premiums. With newer and stricter regulations more and more people are buying motor insurance. However, while motor insurance, in general, has grown by 16% over the last year, the new digital insurers in the marketplace have seen their premiums increase by 4X-6X. 

This underlines a shift in the way customers choose to buy motor insurance – from the convenience of their smartphone or computer, instantly. There is no reason to think that they would not want to settle an insurance claim in the same convenient manner. Fortunately, machine vision technology solves claims settlement challenges to a great extent.

Current Claims Process

Let us have a quick look at the current claim settlement process for motor insurance. Once the accident occurs, the insured has to follow the following steps:

  1. The insured informs the insurance company about the accident. Subsequently, the insured files a physical claim along with the required documents such as RC, DL, insurance policy, bills, receipts, etc.
  2. A surveyor gets assigned by the insurance company to examine the damaged vehicle. 
  3. The surveyor ascertains the reason and the extent of the loss. After this, the insurer sends an approval/rejection of the claim/amount.

The above process is not only time consuming and stressful for the insured but also expensive for the insurer due to physical inspection and other manual checks and balances. The higher cost of processing the claim makes business less profitable to the insurer. The inconvenience and long wait make the product less desirable to the customer.

As more and more people buy motor insurance online, the customer expectation from the claim settlement process is changing as well. Customers now expect a seamless digital claim settlement process preferably in a matter of hours if not minutes, instead of the present industry standard of several days.

A Machine Vision Solution to Instant Claims Processing: FlowMagic

We at FlowMagic set out to solve this problem both for the insured and insurer using the power of artificial intelligence. We have used machine vision to eliminate the need for the surveyor in all but the most complex cases. 

Using machine vision, we can process a car image and identify not only the damaged parts but also the severity of damage to those parts and whether it requires repair or a replacement. We have further analyzed repair cost data and images from tens of thousands of accident cases to build an Artificial Intelligence Costing Model that can estimate the cost of repairing any part just by looking at its photograph. All this means that the insurer doesn’t need the surveyor and other manual checks in most cases and the customer can submit a claim from the convenience of his smartphone and get an approval decision within minutes.

New Claims Settlement Process with FlowMagic

  1. After the accident, the customer clicks photographs of damaged parts of the car and uploads them on the app along with a photo of DL/RC.
  2. The AI model verifies the DL/RC information and estimates the extent of damage to the car and whether the damaged parts need to be replaced or repaired. The model further calculates the cost of repair and/or replacement and informs the customer/insurance company.
  3. Based on the outcome of the DL/RC verification and the repair estimate the claim is either auto-approved in minutes or forwarded to a claims adjuster for review.

All the stakeholders in the insurance value chain can use our solution and benefit from it.

Insurance Company: By integrating this solution with mobile applications, Insurance companies can get quick claims intimations and a reasonable estimate of the repair cost. The damage severity analysis also helps the insurance company negotiate with the garage on whether a part needs repair or replacement.

Service Center or Garage: Multi-brand garages or service centers can quickly assess the level of damage to any car brought to them through machine vision-based FlowMagic. Accordingly, they can send a quick quotation to the insurance companies. The insurance companies can trust this quotation as it is generated by a robust AI model.

End Customer: An end customer can also use our free mobile application to get a repair estimate. This can be a starting point for an informed negotiation with a garage.

To learn more about how FlowMagic can transform the way you settle your motor insurance claims or discuss your broader AI goals, please get in touch with us at hello@mantralabsglobal.com 

Also read – How AI can settle insurance claims in less than 5 minutes!

About author: Himanshu Saraf is a Capital Markets Director at Mantra Labs. He also leads Artificial Intelligence (AI) and Machine Learning initiatives in the company.

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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