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How Consumer Engagement Technology Helps Brands Connect with Their Audience

Research shows that 89% of consumers are willing to leave a brand over one bad experience. Consumer engagement technology helps brands interact with their audience, providing them with a more personalized experience. Eventually, providing the ability and means to track customer behavior, create targeted campaigns, and analyze information.

By utilizing these tools, brands can create a more meaningful connection with their customers, increasing loyalty and sales.

What is Consumer Engagement Technology?

Consumer engagement technology is a set of tools and strategies that enable brands to interact with their customers more meaningfully. Leveraging real-time analytics, contextual updates, and personalized journeys, brands can create meaningful connections with their customers, increasing loyalty and sales.

At Mantra Labs, our conversational AI-based chatbot – Hitee, not only adjusts its responses based on the sentiment shown by a particular user, it remembers previous conversations and responds accordingly. With over 32 languages supported, it ensures that the customer is at ease during their interaction with the brand.

An effective customer engagement tool would have the following qualities:

  • Enhances customer experience through automated marketing tools
  • Seamlessly integrates with existing customer databases
  • Offers personalized experiences through predictive analytics

Benefits of Consumer Engagement Technology

Increased Brand Awareness

Increasing competition makes it difficult for brands to differentiate themselves and create a unique presence in consumers’ minds. As a result, consumer stickiness becomes a challenge for brands. Tools to improve customer engagement through brand awareness help create a credible, trustworthy, and positive brand association.

Brand awareness helps increase the number of users at the top of the sales funnel and boosts long-term customer relationships.

With mobile marketing gaining immense traction, engagement through lock screens and push notifications are vital tools that meet marketing objectives.

Inmobi’s Glance leverages advertising through their Smart Lock Screen offering, which allows brands to communicate with consumers directly on their mobile lock screens, eliminating the probability of users selecting an app on their mobile phone and that being the app where the brand chooses to advertise.

Consumer-first Brands such as Swiggy, Zomato and Cult.Fit leverage push notifications to maintain their daily touchpoints with users. Well known for its humorous copywriting, Zomato reaches out to consumers 2-3 times a day, based on user preferences and previous purchases, to make recommendations and jog the user’s memory towards ordering food.

Improved Customer Loyalty

Customer loyalty is critical in driving repeat purchases and long-term customer relationships. Customer engagement technology helps brands build loyalty by providing personalized experiences to customers.

Tools such as loyalty programs, rewards, and gamification help brands create a sense of belonging and reward customers for their loyalty. These tools also help brands understand customer preferences and behavior, allowing them to make more personalized experiences.

In India, Amazon recently partnered with ICICI Bank to create co-branded credit cards to provide rewards points to their customers. Further, Mantra Labs worked with Myntra to help create a gamification experience during their End of Reason sale boosting user engagement rates.

Improved Customer Insights

At its core, customer engagement technology helps unify customer data and draw better insights. Data insights from multiple channels and digital touchpoints are pulled together to help form a comprehensive understanding of how your user interacts with your brand. It assists every function of your enterprise in creating better-targeted campaigns.

Customer insights are critical in planning business objectives, understanding the pains and motivations of ideal customer personas, analyzing the impact of marketing campaigns, and more.

Tools such as HotJar and Microsoft Clarity help digital teams understand how a customer interacts or progresses across the customer journey on their website. This allows teams to tweak content, improve UI/UX, and run enhanced campaigns to ensure an optimized user experience.

How to Leverage Consumer Engagement Technology

Brands can leverage Consumer engagement technology in various ways to help brands connect with their audience. They can use automated marketing campaigns to send personalized customer messages based on their interests and preferences. Platforms such as CleverTap and ZenDesk help marketers design and run targeted campaigns. 

Rewards and incentives are often used to increase customer loyalty and engagement. Using data and analytics to gain insights into customer behavior and preferences allows brands to tailor their marketing strategies. We recently created an advanced analytics dashboard for our insurance clients to help their sales & marketing teams receive and analyze customer data from multiple sources in one place.

Ultimately, brands can create a more personalized and engaging customer experience by leveraging consumer engagement technology.

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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