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From Nerves to Sucess: My First Client Presentation

Greetings to all my inquisitive designers and dedicated blog readers. Within this post, I’m excited to recount my first client presentation. It’s quite an amusing tale if I do say so myself.

In March, I started working on a project as a junior UI/UX designer, collaborating closely with a senior designer. Upon receiving the Business Requirements Document (BRD) from the client, its contents initially left me confused. Nonetheless, I diligently commenced work on the project following the provided instructions.

Initially, my focus was on the agent portal. However, my senior designer later reassigned me to the back office admin portal, which comprises four distinct modules. I initiated my work on the first module, specifically the back office admin segment. The senior designer informed me that, in this compact module, we would only be incorporating 2 to 3 menus on the dashboard. 

When I initially began the development of the back office module, I delved into the Business Requirements Document (BRD) and discovered a multitude of menus outlined within it. I meticulously organized these menus and set to work on them. Approximately 8 days into the project, my senior inquired, “Madhuri, how long will it take you to wrap up this module? It appears to have taken quite some time.” At that juncture, I had successfully crafted a comprehensive dashboard along with three distinct menus, complete with their respective detailed screens. When I presented my progress to him, he expressed his astonishment, remarking, “I never envisioned this module to be of such substantial scale!” What compounded the challenge was the lack of available references, with the module encompassing roughly 150 to 160 screens in total. Despite facing numerous hurdles, I finally managed to successfully complete the “Back Office Admin” module within a span of 25 days. “Back Office Admin” The name itself does have a somewhat horror ring to it for me at the time. But all jesting aside, I was genuinely relieved to have accomplished this feat.

As the moment approached for the client presentation of my module, uncertainty loomed over thinking about who would take the reins and stand before the client to present the design. I had assumed that my senior would take up this role. I vividly recall the day when my senior informed me, “Hey, you’ve worked on this module, and it’s your responsibility to make the presentation.” At that very instant, I couldn’t help but think, “Oh god, help me through this.” My hands trembled, and I felt far from prepared for the upcoming presentation.

In the wake of this revelation, I began my preparations for the design demonstration. Eventually, the moment arrived, and my senior asked me to start the presentation. Drawing in a deep breath, I began.

Initially, I presented a complete overview of the entire module with details regarding the available menus, our overarching design approach, and the step-by-step progression of our design methodology. Within this context, I explained our primary objectives and how we successfully attained them. Then I gave them a walkthrough of the design and each screen in detail with a comprehensive description of the specific module, in line with the client’s explicit requirement for a detailed design explanation.

During my initial demonstration, I showcased a grand total of 160 slides, an enriching experience in itself. Throughout the presentation, the client posed several inquiries, to which I lent keen attention and replied with utmost politeness and clarity.

Following the presentation, I gleaned valuable insights. The presentation itself has two distinct modes: the first is the online presentation, and the second, is the offline presentation. Mine was online, giving me certain advantages. Nevertheless, it is crucial to bear this point in mind to ensure the success of your own presentations.

1. Embrace Self-Assuredness: Confidence is a constant factor, even when you occasionally misspeak. Regardless of what you express, do so with unwavering confidence.

2. Begin with Confidence: As you commence your demo or presentation, initiate with a warm greeting and introduce yourself.

3. Harness the Power of Your Voice: During an online presentation, your voice takes center stage as your unique identity. Therefore, it’s crucial to employ a clear and composed tone, maintain pauses between sentences, and avoid speaking too rapidly. Allow your audience ample time to ask questions if they have any.

4. Clarify Screen Details: During any type of demo or presentation, provide a comprehensive overview of the specific screen, covering everything from the header to the footer.

5. Center Your Core Message: Concentrate on your primary message—why you’re introducing this particular design and the underlying process behind it.

6. Client Q&A Etiquette: During design discussions, clients often pose numerous questions. It’s essential to attentively listen to their queries and respond politely. If you’re unsure about a particular point, kindly express, “I’m not certain about this at the moment, but I’ll certainly follow up with you to provide a thorough response.”

These are the key points you should embrace to excel in your presentation. With these thoughts in mind, I’m signing off and will be back soon with a new, engaging blog post.

About the Author: Madhuri Vinchurkar is a passionate UI/UX designer working at Mantra Labs. With a keen eye for creating seamless and visually captivating digital experiences, she has honed her skills in crafting user-centered designs that not only look great but also offer intuitive interactions.

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Why Netflix Broke Itself: Was It Success Rewritten Through Platform Engineering?

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Let’s take a trip back in time—2008. Netflix was nothing like the media juggernaut it is today. Back then, they were a DVD-rental-by-mail service trying to go digital. But here’s the kicker: they hit a major pitfall. The internet was booming, and people were binge-watching shows like never before, but Netflix’s infrastructure couldn’t handle the load. Their single, massive system—what techies call a “monolith”—was creaking under pressure. Slow load times and buffering wheels plagued the experience, a nightmare for any platform or app development company trying to scale

That’s when Netflix decided to do something wild—they broke their monolith into smaller pieces. It was microservices, the tech equivalent of turning one giant pizza into bite-sized slices. Instead of one colossal system doing everything from streaming to recommendations, each piece of Netflix’s architecture became a specialist—one service handled streaming, another handled recommendations, another managed user data, and so on.

But microservices alone weren’t enough. What if one slice of pizza burns? Would the rest of the meal be ruined? Netflix wasn’t about to let a burnt crust take down the whole operation. That’s when they introduced the Circuit Breaker Pattern—just like a home electrical circuit that prevents a total blackout when one fuse blows. Their famous Hystrix tool allowed services to fail without taking down the entire platform. 

Fast-forward to today: Netflix isn’t just serving you movie marathons, it’s a digital powerhouse, an icon in platform engineering; it’s deploying new code thousands of times per day without breaking a sweat. They handle 208 million subscribers streaming over 1 billion hours of content every week. Trends in Platform engineering transformed Netflix into an application dev platform with self-service capabilities, supporting app developers and fostering a culture of continuous deployment.

Did Netflix bring order to chaos?

Netflix didn’t just solve its own problem. They blazed the trail for a movement: platform engineering. Now, every company wants a piece of that action. What Netflix did was essentially build an internal platform that developers could innovate without dealing with infrastructure headaches, a dream scenario for any application developer or app development company seeking seamless workflows.

And it’s not just for the big players like Netflix anymore. Across industries, companies are using platform engineering to create Internal Developer Platforms (IDPs)—one-stop shops for mobile application developers to create, test, and deploy apps without waiting on traditional IT. According to Gartner, 80% of organizations will adopt platform engineering by 2025 because it makes everything faster and more efficient, a game-changer for any mobile app developer or development software firm.

All anybody has to do is to make sure the tools are actually connected and working together. To make the most of it. That’s where modern trends like self-service platforms and composable architectures come in. You build, you scale, you innovate.achieving what mobile app dev and web-based development needs And all without breaking a sweat.

Source: getport.io

Is Mantra Labs Redefining Platform Engineering?

We didn’t just learn from Netflix’s playbook; we’re writing our own chapters in platform engineering. One example of this? Our work with one of India’s leading private-sector general insurance companies.

Their existing DevOps system was like Netflix’s old monolith: complex, clunky, and slowing them down. Multiple teams, diverse workflows, and a lack of standardization were crippling their ability to innovate. Worse yet, they were stuck in a ticket-driven approach, which led to reactive fixes rather than proactive growth. Observability gaps meant they were often solving the wrong problems, without any real insight into what was happening under the hood.

That’s where Mantra Labs stepped in. Mantra Labs brought in the pillars of platform engineering:

Standardization: We unified their workflows, creating a single source of truth for teams across the board.

Customization:  Our tailored platform engineering approach addressed the unique demands of their various application development teams.

Traceability: With better observability tools, they could now track their workflows, giving them real-time insights into system health and potential bottlenecks—an essential feature for web and app development and agile software development.

We didn’t just slap a band-aid on the problem; we overhauled their entire infrastructure. By centralizing infrastructure management and removing the ticket-driven chaos, we gave them a self-service platform—where teams could deploy new code without waiting in line. The results? Faster workflows, better adoption of tools, and an infrastructure ready for future growth.

But we didn’t stop there. We solved the critical observability gaps—providing real-time data that helped the insurance giant avoid potential pitfalls before they happened. With our approach, they no longer had to “hope” that things would go right. They could see it happening in real-time which is a major advantage in cross-platform mobile application development and cloud-based web hosting.

The Future of Platform Engineering: What’s Next?

As we look forward, platform engineering will continue to drive innovation, enabling companies to build scalable, resilient systems that adapt to future challenges—whether it’s AI-driven automation or self-healing platforms.

If you’re ready to make the leap into platform engineering, Mantra Labs is here to guide you. Whether you’re aiming for smoother workflows, enhanced observability, or scalable infrastructure, we’ve got the tools and expertise to get you there.

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