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Role of ETL in Business Intelligence

ETL (Extract, Transform, Load) is a process of extracting data from different data sources; manipulating them according to business calculations; loading the modified data into a different data warehouse. Because of the in-depth analytics data it provides, ETL function lies at the core of Business Intelligence systems. With ETL, enterprises can obtain historical, current, and predictive views of real business data. Let’s look at some ETL features that are necessary for business intelligence.

Extraction Transformation Loading

The Importance of ETL in Business Intelligence

Businesses rely on the ETL process for a consolidated data view that can drive better business decisions. The following ETL features justify the point.

High-level Data Mapping

Leveraging data and transforming them into actionable insights is a challenge with dispersed and voluminous data. Data mapping simplifies database functionalities like integration, migration, warehousing, and transformation.

ETL allows mapping data for specific applications. Data mapping helps in establishing a correlation between different data models.

Data Quality & Big Data Analytics

Huge volumes of data aren’t of much use in their raw form. Applying algorithms on raw data often leads to ambiguous results. It needs structuring, analyzing, and interpreting well to gain powerful insights. ETL also ensures the quality of data in the warehouse through standardization and removing duplicates.

ETL tools combine data integration and processing, making it easier to deal with voluminous data. In its data integration module, ETL assembles data from disparate sources. Post integration, it applies business rules to provide the analytics view of the data.

[Also read: Popular ETL Tools for 2020]

Automatic & Faster Batch Data Processing

The modern-day ETL tools run on scripts, which are faster than traditional programming. Scripts are a lightweight set of instructions that execute specific tasks in the background. ETL also ‘batch’ processes data like moving huge volumes of data between two systems in a set schedule.

Sometimes the volume of incoming data increases to millions of events per second. To handle such situations, stream processing (monitoring and batch processing data) can help in timely decision making. For example, Banks batch process the data generally during night hours to resolves the entire day’s transactions.

Master Data Management

Using ETL and data integration, enterprises can obtain the “best data view” across multiple sources.

How ETL Works?

ETL systems are designed to accomplish three complex database functions: extract, transform and load.

#1 Extraction

Here, a module extracts data from different data sources independent of file formats. For instance, banking and insurance technology platforms operate on different databases, hardware, operating system, and communication protocols. Also, their system derives data from a variety of touchpoints like ATMs, text files, pdfs, spreadsheets, scanned forms, etc. The extraction phase maps the data from different sources into a unified format before processing. 

Data-extraction-in-ETL

ETL systems ensure the following while extracting data.

  1. Removing redundant (duplicate) or fragmented data
  2. Removing spam or unwanted data
  3. Reconciling records with source data
  4. Checking data types and key attributes.

#2 Transformation

This stage involves applying algorithms and modifying data according to business-specific rules. The common operations performed in ETL’s transformation stage is computation, concatenation, filters, and string operations like currency, time, data format, etc. It also validates the following-

  1. Data cleaning like adding ‘0’ to null values
  2. Threshold validation like age cannot be more than two digits
  3. Data standardization according to the rules and lookup table.
Data-transformation-in-ETL

#3 Loading

Loading is a process of migrating structured data into the warehouse. Usually, large volumes of data need to be loaded in a short time. ETL applications play a crucial role in optimizing the load process with efficient recovery mechanisms for the instances of loading failures.

A typical ETL process involves three types of loading functions-

  1. Initial load: it populates the records in the data warehouse.
  2. Incremental load: it applies changes (updates) periodically as per the requirements.
  3. Full refresh: It reloads the warehouse with fresh records by erasing the old contents.

The ETL systems validate the following data loading parameters-

  • The Business Intelligence report on view layer matches with the loaded facts
  • Data consistency between the data warehouse and the history table.
  • Models are based on transformed data and not the raw data from the original databases.

The modern-day ETL applications utilize NoSQL database systems for warehousing. NoSQL systems are suitable for big-data and real-time web-applications. NoSQL executes queries faster than traditional databases and is more memory efficient.

ETL Business Applications

Transactional databases are not enough to resolve complex business queries. Also, dealing with unorganized data formats is more time-taking. ETL can help in obtaining-

  • Memory efficiency
  • Real-time query processing
  • Mapping data historical, current, and predictive data to derive actionable insights
  • Smart data storage and retrieval.

Almost all industries can deploy the benefits of ETL systems. However, businesses like banking, insurance, customer relations, finance, and healthcare are the early adopters of this technology.

If your business needs intelligent data processing, we’re here to listen to your requirements. Drop us a word at hello@mantralabsglobal.com to know about our previous works on developing ETL applications.

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Sales Applications Are Disrupting More Than Just Sales

Sales success today isn’t about luck or lofty goals—it’s about having the right tools in your team’s hands, wherever they go. Following our earlier in-depth exploration of sales technology, we will now examine how cutting-edge sales apps are becoming the backbone of modern industries, transforming complex workflows into seamless, growth-driving machines.

From retail to healthcare, logistics to real estate, businesses are deploying sales applications to enhance operational transparency, cut redundant tasks, and build intelligent sales ecosystems. These tools are not only digitizing workflows—they’re driving growth, improving engagement, and redefining how field teams operate.

Lead Ecosystems: Unified visibility across channels

One app. Five workflows. Zero friction.

A leading insurance brand relaunched their app—a sleek, powerful sales companion that’s turning everyday agents into top performers.

No more paperwork. More time to sell.

Here’s what changed:

  • Every visit is tagged, tracked, and followed through. Renewals? Never missed. Leads? Fully visible.
  • Attendance and reimbursements went on autopilot. No more manual logs. No more chasing approvals.
  • New business and renewals are tracked in real time, with accurate forecasting that sales leaders can finally trust.
  • Dashboards are clean, configurable, and useful—insights that move the business, not just report on it.
  • Seamless Integrations. API connectivity with Darwin Box, IMD Master Data, and SSO authentication for a unified experience.

The result? A field team that moves faster, sells better, and works smarter.

Retail: Taking Orders from the Frontline—Smartly

Field sales agents in retail, especially FMCG, used to rely on gut instinct. Now, with intelligent sales applications:

  • AI recommends what to upsell or cross-sell based on previous order patterns
  • Real-time stock availability and credit status are visible in the app
  • Geo-fencing ensures optimized route planning
  • Built-in payment collection modules streamline transaction closure

Healthcare: Structuring Sales with Compliance and Precision

Healthcare leaders don’t need more reports—they need better visibility from the field.  Whether it’s engaging hospital networks, onboarding clinics, or enabling diagnostics at the last mile, everything needs precision, compliance, and clarity. 

Mantra Labs helped a leading healthcare enterprise design a sales app that integrates knowledge, compliance, performance, and recognition, turning frontline agents into informed, aligned, and empowered brand advocates. 

Here’s what it delivers:

  • Role-based onboarding that keeps every level of the field force aligned and accountable
  • Escalation mechanisms are built into the system, driving transparency across commissions and performance reviews
  • A centralized Knowledge Hub featuring healthcare news, service updates, and training modules to keep reps well-informed
  • Recognition modules that celebrate milestones, boost morale, and reinforce a culture of excellence

Now, the field agents aren’t just connected—they’re aligned, upskilled, and accountable.

Real Estate: From Cold Calls to Smart Conversions

For real estate agents, timing and personalization are everything. Sales applications are evolving to include:

  • Virtual site tour integration for remote buyers
  • Mortgage and EMI calculators to increase buyer confidence
  • WhatsApp-based lead capture and nurture sequences
  • CRM integration for inventory updates and automatic scheduling

Logistics: From Chaos to Control in Field Coordination

Field agents in logistics are switching from clipboards to real-time command centers on mobile. Modern sales applications offer:

  • Live delivery status and route deviation alerts
  • Automated dispute reporting and issue resolution tracking
  • Fleet coordination through integrated GPS modules
  • Customer feedback capture and SLA dashboards

What’s new & what’s next in Sales Applications?

Here’s what’s pushing the next wave of innovation:

  • Voice-to-Text Logging: Agents dictate notes while on the move.
  • AI-Powered Nudges: Apps that suggest next-best actions based on behavior.
  • Omnichannel Communication: In-app chat, WhatsApp, email—unified.
  • Role-Based Dashboards: Different data views for admins, managers, and field reps.

What does this mean for Business Leaders?

Sales Applications are not just tactical tools. They’re platforms for transformation. With the right design, integrations, and analytics, they:

  • Replace guesswork with intelligence
  • Reduce the cost of delay and manual labor
  • Improve agent accountability and transparency
  • Speed up decision-making across hierarchies

The future of field sales lies in intuitive, AI-driven applications that adapt to every industry’s nuances. At Mantra Labs, we work closely with enterprises to custom-build sales applications that align with business objectives and ground-level realities.

Conclusion: 

If your agents still rely on Excel trackers and daily call reports, it’s time to reimagine your sales operations. Let us help you bring your field operations into the future—with tools that are fast, field-tested, and built for scale.

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