Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(20)

Clean Tech(8)

Customer Journey(17)

Design(44)

Solar Industry(8)

User Experience(67)

Edtech(10)

Events(34)

HR Tech(3)

Interviews(10)

Life@mantra(11)

Logistics(5)

Strategy(18)

Testing(9)

Android(48)

Backend(32)

Dev Ops(11)

Enterprise Solution(29)

Technology Modernization(8)

Frontend(29)

iOS(43)

Javascript(15)

AI in Insurance(38)

Insurtech(66)

Product Innovation(57)

Solutions(22)

E-health(12)

HealthTech(24)

mHealth(5)

Telehealth Care(4)

Telemedicine(5)

Artificial Intelligence(146)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(7)

Computer Vision(8)

Data Science(21)

FinTech(51)

Banking(7)

Intelligent Automation(27)

Machine Learning(47)

Natural Language Processing(14)

expand Menu Filters

Cognitive Automation and Its Importance for Enterprises

One of Japan’s leading insurance firms — Fukoku Mutual Life Insurance claims to have replaced 34 human tasks with IBM Watson (AI technology).

Cognitive automation is a subset of artificial intelligence that uses advanced technologies like natural language processing, emotion recognition, data mining, and cognitive reasoning to emulate human intelligence. In simple words, cognitive automation uses technology to solve problems with human intelligence.

Cognitive automation vs Robotic Process Automation

The main pillars of cognitive automation

Consider an automated home security system programmed to function based on millions of decisions. It may still encounter situations when it does not know what to do. Machines can make logical decisions in many unforeseen situations using cognitive neuroscience. 

The technologies to make cognition-based decisions possible include natural language processing, text analytics, data mining, machine learning, semantic analytics, and more. The following table gives an overview of the technologies used in cognitive automation.

TECHNOLOGYDESCRIPTION
Machine LearningIt involves improving a system’s performance by learning through real-time interactions and without the need for explicitly programmed instructions.
Data MiningIt is the process of finding meaningful correlations, patterns, and trends from data warehouses/repositories using statistical and mathematical techniques.
Natural Language ProcessingNLP is a computer’s ability to communicate with humans in native languages. 
Cognitive ReasoningIt is the process of imitating human reasoning by engaging in complex content and natural dialogues with people.
Voice RecognitionIt is transcribing human voice and speech and translating it into text or commands.
Optical Character RecognitionIt uses pattern matching to convert scanned documents into corresponding computer text in real-time.
Emotion RecognitionIt is the understanding of a person’s emotional state during voice and text-based interactions.
Recommendation EngineIt is a framework for providing insights/recommendations based on different data components and analytics. For instance, Amazon was one of the first sites to use recommendation engines to make suggestions based on past browsing history and purchases.

Why is cognitive process automation important for enterprises?

Cognitive automation improves the efficiency and quality of computer-generated responses. In fact, cognitive processes are overtaking nearly 20% of service desk interactions. The following factors make cognitive automation next big enhancement for enterprise-level operations –

  1. Cost-effective: Cognitive automation can help companies to save up to 50% of their total spending for FTE, and other related costs.
  2. Operational Efficiency: Automation can enhance employee productivity, leading to better operational efficiency.
  3. Increased accuracy: Such systems are able to derive meaningful predictions from a vast repository of structured and unstructured data with impeccable accuracy. 
  4. Facts-based decision making: Strategic business decisions drill down to facts and experiences. Combining both, cognitive systems offer next level competencies for strategic decision making.
4 benefits of cognitive automation for enterprises

Also read – Cognitive approach vs digital approach in Insurance

Applications of cognitive automation

End-to-end customer service

Enterprises can understand their customer journey and identify the interactions where automation can help. For example, Religare — a leading health insurance company incorporated NLP-powered chatbot into their operations and automated their customer-support and achieved almost 80% FTE savings. Processes like policy renewal, customer query ticket management, handling general customer queries at scale, etc. are possible for the company through chatbots.

Processing transactions

Reconciliation is a tedious yet crucial transaction process. Banking and financial institutions spend enormous time and resources on the process. Paper-based transactions, different time zones, etc. add to the complicacy of settling transactions. With human-like decision-making capabilities, cognitive automation holds a huge prospect of simplifying the transaction-related processes.

Claims processing

In insurance, claims settlement is a huge challenge as it involves reviewing policy documents, coverage, the validity of insured components, fraud analytics, and more. Cognitive systems allow making automated decisions in seconds by analyzing all the claims parameters in real-time.

Also read – How intelligent systems can settle claims in less than 5 minutes

Requirements

Deloitte’s report on how robotics and cognitive automation will transform the insurance industry states that soon, automation will replace 22.7 million jobs and create 13.6 million new jobs. However, not all operations can be automated. The following are the requirements for successfully automating processes.

  1. Input sources: The input sources should be machine-readable, or needs to be converted into one. Also, there’s a limitation to the number of sources that the system can process for decision making. For instance, in an email management process, you cannot automate the resolution of every individual email. 
  2. Availability of the technology: Cognitive automation combines several technologies like machine learning, natural language processing, analytics, etc. Thus, all the technologies should be available to make automated processes functional. 
  3. Data availability: For the cognitive system to make accurate decisions, there should be sufficient data for modeling purposes.
  4. Risk factor: Processes like underwriting and data reconciliation are good prospects of cognitive automation. However, based on the risk value and practical aspects, human intervention may be required to make the final decision.
  5. Transparency & control: Cognitive automation is still in a nascent stage and humans may overturn machine-made decisions. Therefore, the system design needs to adhere to transparency and control guidelines.

Wrapping up

Cognitive systems are great for deriving meaningful conclusions from unstructured data. Many back and front office operations can be automated for improving efficiency, especially in consumer-facing functions to understand requirements and feedback. For instance, cognitive automation comes with powerful emotion recognition capabilities. It can help with making sense of customer tweets, social updates, through face recognition and analyzing texts. 

Since cognitive automation solutions help enterprises to adapt quickly and respond to new information and insights, it is becoming crucial for customer-centric businesses. The following graph shows how important cognitive technology adoption is for businesses that focus on consumer centricity.

Customer centricity and cognitive technology adoption
Source: Deloitte

Also read – 5 Front office operations you can improve with AI

Cancel

Knowledge thats worth delivered in your inbox

Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

By :

In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

Cancel

Knowledge thats worth delivered in your inbox

Loading More Posts ...
Go Top
ml floating chatbot