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Cognitive Approach VS Digital Approach to Insurance

Digital transformation has gone from talk to action, with a momentum that shows no signs of slowing down. As cognitive capabilities have penetrated process, people, technology, things, augmented intelligence and decision making; the cognitive approach to insurance business is no longer considered a back-office ‘efficiency play’. 

A cognitive computing system replicates human intelligence and comes up with solutions for largely ambiguous and complex situations. Implementing this cognitive capability in Insurance enhances customer insights and deduce customer feel through interaction insights, sentiments and connectedness. 

In Insurance, where companies are constantly tweaking business models to improve profitability, the digital approach to insurance is falling short of industry expectations. The ‘Cognitive’ approach is a step ahead of the ‘Digital ‘approach to insurance, and Data is the key ingredient to going cognitive.

Cognitive Insurance a step ahead of Digital Insurance.

The word cognitive is often used interchangeably with the term Artificial Intelligence. However, there are subtle differences between the two, in terms of their purpose and application. Cognitive computing is a process used to describe AI systems that aim at implementing human thought processes such as real-time analysis of the environment, context and intent analysis; and the ability to solve problems. Where AI relies on algorithms to solve a problem, cognitive computing systems have higher goals of creating algorithms that mimic the human brain’s reasoning process to solve a number of problems with changing data and problems.

The purpose of going cognitive in insurance was created solely with the purpose of reducing human effort and refining the existing process across various insurance verticals. 

Examples of cognitive insurance use cases.

  • Traveller’s Insurance Group had sent a fleet of 65 drone surveillance operating-agents to Houston in order to assess the damage from Hurricane Harvey -the costliest tropical cyclone in recorded history
  • USAA had rolled out an Intelligent Personal Assistant, using Amazon Alexa and Clinc that has insurance industry-specific deep vocabulary and knowledge, that goes beyond the capabilities of traditional chatbots or digital solutions. 
  • Liberty Mutual introduced a new app to help drivers involved in car accidents, to quickly assess the damage to their car in real-time using a smartphone camera. The app provides damage-specific repair cost estimates. 
  • AXA Insurance implemented a Google Tensor Flow-based application by using deep analysis of customer profiles. The application can optimize pricing by predicting traffic accidents with nearly 78% accuracy. 
  • Fokoku Mutual, a large Japanese Insurance company, has replaced it’s 34 strong claims assessment workforce with an implementation of IBM Watson Explorer AI solution. The solution can analyze and interpret claim data including unstructured text, images, audio and video to decide policy payouts. 

In the past, insurance industry professionals made decisions based on experiences and historical data. A cognitive approach, to insurance business solutions, is at the helm of a new wave bringing innovation and transformation to insurance. These cognitive capabilities enable insurers to make strategic decisions based on a set of data which continuously updates in real-time, thereby leveraging AI to bring automated efficiency to insurers while delivering the best possible experience to the insured user.
  

 

 

References: 

https://www.mantralabsglobal.com/blogs/cognitive-automation-and-its-importance/ 

Use cases:
https://www.linkedin.com/pulse/cognitive-use-cases-insurance-sushil-pramanick-fca-pmp/  

https://www.lntinfotech.com/wp-content/uploads/2018/02/Moving-from-a-Digital-Insurance-Business-to-a-Cognitive-Insurance-Business.pdf  

https://searchenterpriseai.techtarget.com/definition/cognitive-computing

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Lake, Lakehouse, or Warehouse? Picking the Perfect Data Playground

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In 1997, the world watched in awe as IBM’s Deep Blue, a machine designed to play chess, defeated world champion Garry Kasparov. This moment wasn’t just a milestone for technology; it was a profound demonstration of data’s potential. Deep Blue analyzed millions of structured moves to anticipate outcomes. But imagine if it had access to unstructured data—Kasparov’s interviews, emotions, and instinctive reactions. Would the game have unfolded differently?

This historic clash mirrors today’s challenge in data architectures: leveraging structured, unstructured, and hybrid data systems to stay ahead. Let’s explore the nuances between Data Warehouses, Data Lakes, and Data Lakehouses—and uncover how they empower organizations to make game-changing decisions.

Deep Blue’s triumph was rooted in its ability to process structured data—moves on the chessboard, sequences of play, and pre-defined rules. Similarly, in the business world, structured data forms the backbone of decision-making. Customer transaction histories, financial ledgers, and inventory records are the “chess moves” of enterprises, neatly organized into rows and columns, ready for analysis. But as businesses grew, so did their need for a system that could not only store this structured data but also transform it into actionable insights efficiently. This need birthed the data warehouse.

Why was Data Warehouse the Best Move on the Board?

Data warehouses act as the strategic command centers for enterprises. By employing a schema-on-write approach, they ensure data is cleaned, validated, and formatted before storage. This guarantees high accuracy and consistency, making them indispensable for industries like finance and healthcare. For instance, global banks rely on data warehouses to calculate real-time risk assessments or detect fraud—a necessity when billions of transactions are processed daily, tools like Amazon Redshift, Snowflake Data Warehouse, and Azure Data Warehouse are vital. Similarly, hospitals use them to streamline patient care by integrating records, billing, and treatment plans into unified dashboards.

The impact is evident: according to a report by Global Market Insights, the global data warehouse market is projected to reach $30.4 billion by 2025, driven by the growing demand for business intelligence and real-time analytics. Yet, much like Deep Blue’s limitations in analyzing Kasparov’s emotional state, data warehouses face challenges when encountering data that doesn’t fit neatly into predefined schemas.

The question remains—what happens when businesses need to explore data outside these structured confines? The next evolution takes us to the flexible and expansive realm of data lakes, designed to embrace unstructured chaos.

The True Depth of Data Lakes 

While structured data lays the foundation for traditional analytics, the modern business environment is far more complex, organizations today recognize the untapped potential in unstructured and semi-structured data. Social media conversations, customer reviews, IoT sensor feeds, audio recordings, and video content—these are the modern equivalents of Kasparov’s instinctive reactions and emotional expressions. They hold valuable insights but exist in forms that defy the rigid schemas of data warehouses.

Data lake is the system designed to embrace this chaos. Unlike warehouses, which demand structure upfront, data lakes operate on a schema-on-read approach, storing raw data in its native format until it’s needed for analysis. This flexibility makes data lakes ideal for capturing unstructured and semi-structured information. For example, Netflix uses data lakes to ingest billions of daily streaming logs, combining semi-structured metadata with unstructured viewing behaviors to deliver hyper-personalized recommendations. Similarly, Tesla stores vast amounts of raw sensor data from its autonomous vehicles in data lakes to train machine learning models.

However, this openness comes with challenges. Without proper governance, data lakes risk devolving into “data swamps,” where valuable insights are buried under poorly cataloged, duplicated, or irrelevant information. Forrester analysts estimate that 60%-73% of enterprise data goes unused for analytics, highlighting the governance gap in traditional lake implementations.

Is the Data Lakehouse the Best of Both Worlds?

This gap gave rise to the data lakehouse, a hybrid approach that marries the flexibility of data lakes with the structure and governance of warehouses. The lakehouse supports both structured and unstructured data, enabling real-time querying for business intelligence (BI) while also accommodating AI/ML workloads. Tools like Databricks Lakehouse and Snowflake Lakehouse integrate features like ACID transactions and unified metadata layers, ensuring data remains clean, compliant, and accessible.

Retailers, for instance, use lakehouses to analyze customer behavior in real time while simultaneously training AI models for predictive recommendations. Streaming services like Disney+ integrate structured subscriber data with unstructured viewing habits, enhancing personalization and engagement. In manufacturing, lakehouses process vast IoT sensor data alongside operational records, predicting maintenance needs and reducing downtime. According to a report by Databricks, organizations implementing lakehouse architectures have achieved up to 40% cost reductions and accelerated insights, proving their value as a future-ready data solution.

As businesses navigate this evolving data ecosystem, the choice between these architectures depends on their unique needs. Below is a comparison table highlighting the key attributes of data warehouses, data lakes, and data lakehouses:

FeatureData WarehouseData LakeData Lakehouse
Data TypeStructuredStructured, Semi-Structured, UnstructuredBoth
Schema ApproachSchema-on-WriteSchema-on-ReadBoth
Query PerformanceOptimized for BISlower; requires specialized toolsHigh performance for both BI and AI
AccessibilityEasy for analysts with SQL toolsRequires technical expertiseAccessible to both analysts and data scientists
Cost EfficiencyHighLowModerate
ScalabilityLimitedHighHigh
GovernanceStrongWeakStrong
Use CasesBI, ComplianceAI/ML, Data ExplorationReal-Time Analytics, Unified Workloads
Best Fit ForFinance, HealthcareMedia, IoT, ResearchRetail, E-commerce, Multi-Industry
Conclusion

The interplay between data warehouses, data lakes, and data lakehouses is a tale of adaptation and convergence. Just as IBM’s Deep Blue showcased the power of structured data but left questions about unstructured insights, businesses today must decide how to harness the vast potential of their data. From tools like Azure Data Lake, Amazon Redshift, and Snowflake Data Warehouse to advanced platforms like Databricks Lakehouse, the possibilities are limitless.

Ultimately, the path forward depends on an organization’s specific goals—whether optimizing BI, exploring AI/ML, or achieving unified analytics. The synergy of data engineering, data analytics, and database activity monitoring ensures that insights are not just generated but are actionable. To accelerate AI transformation journeys for evolving organizations, leveraging cutting-edge platforms like Snowflake combined with deep expertise is crucial.

At Mantra Labs, we specialize in crafting tailored data science and engineering solutions that empower businesses to achieve their analytics goals. Our experience with platforms like Snowflake and our deep domain expertise makes us the ideal partner for driving data-driven innovation and unlocking the next wave of growth for your enterprise.

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