Conversational Intelligence: The Next Big Thing In Customer Experience

4 years ago

Conversational AI is the technology that makes human-computer conversations emotionally intelligent, and less scripted. It allows AI-led chatbots to interact…

7 Chatbot Trends in Insurance 2021

4 years ago

The chatbot market was valued at USD 17.17 billion in 2020 and is projected to reach USD 102.29 billion by…

NDHM & What it means to be Integration Ready

4 years ago

The healthcare industry in India has been steadily growing at a Compound Annual Growth Rate of around 22% since 2016…

CX 2021: How will 5G impact the customer experience future

4 years ago

5G, the most anticipated wireless network technology, is touted to alter the way people go about their daily lives at…

Here’s what a tech-enabled world will look like for future pandemic phases

4 years ago

The COVID-19 pandemic or what may be more suitably described as a black swan event that disrupted the general mechanism…

Google I/O 2021: What’s in it for Developers and Consumers this Year

4 years ago

After a year-long hiatus due to the COVID-19 pandemic, Google's developer conference, Google I/O returned in a virtual avatar this…

CX Trends 2021: Here’s how businesses are winning Customer Experience moments

4 years ago

In the pandemic era and the subsequent lockdowns around the country, in-person customer experience seems like a far-fetched dream for…

The ‘Cyber Attacks’ Winter is Coming — straight for small firms in India Inc.

4 years ago

Cyber intrusions and attacks have increased exponentially over the last decade approximately, exposing sensitive information pertaining to people and businesses,…

AI in KYC: What’s in Store for the Digital Insurer and Customer

4 years ago

Know Your Customer or KYC is a crucial step towards ensuring that any financial malpractice, money laundering scams, terrorism financing,…

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