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Africa: The Hidden Workforce Behind AI

The machines are learning. Slowly, sure, but they are learning and we (humans) are the ones teaching them. We tell the machines how they should learn through the algorithms we write, and then feed them an enormous amount of data, so that it trains endlessly. Data labeling (the process of augmenting unlabelled data with meaningful and informative tags), is a necessary part of machine learning and sadly there’s a simple reason behind the use of a lower-wage workforce to train ML (Machine Learning) models — you only pay them half as much. The market for AI data preparation is projected to leap from $500M in 2018 to $1.2B by 2023.

Data is the only real fodder for any type of AI system. The more it trains on large amounts of ‘good data’, the faster it learns. Behind every piece of machine learning code intended to solve real issues, is a network of digital construction workers bearing the burden of building the foundation for AI — preparing data. For example, AI systems are trained to recognize objects. Data Labelers upload, categorize and cluster millions of images — just about everything from people, animals, buildings, plants, cars, signs, shapes, and things. In doing so, you now have an AI system that can begin to recognize these objects in the real world.

Again, for example, an algorithm meant to classify images of animals uses a large volume of images of different types of animals (dogs, leopards, giraffes, zebras, etc.) to train the model. These images will be labeled and classified for the model to work. A data labeler typically performs this essential function. It annotates the images with the right answers and transforms the dataset into a format suitable for machine/ deep learning.


Data Enrichment for Training ML Models

The real underlying aspect to machine intelligence is ‘the human’ in the AI loop — and it isn’t going away anytime soon either. Functions like data labeling are vital for AI quality control. Big Tech firms readily outsource these tasks to parts of the world where the minimum wage is significantly lower in order to meet extremely ambitious goals within budget. Data preparation and engineering tasks represent over 80% of the time consumed in most AI and machine learning projects. 

For instance, small data labeling companies in Kenya (and others spread across Africa) are working with large American & European firms to help them classify and organize millions of datasets. The task involves highlighting and labeling images of vehicles, traffic lights, landmarks, road signs and pedestrians captured by cameras fixed on autonomous vehicles so that these machines can become aware of the objects around them.


Bounding Boxes (tagging images for machine or deep learning models)


Image Segmentation (recognize objects of different shapes, sizes, and positions)
(source: clickworker)

Automation (the precursor to true AI) has put low-skilled jobs at supposed “extinction-level” risk for several decades now, as self-driving cars, rules-based process bots, and speech recognition will continue to exacerbate this trend. In reality, the advances of digital industrialism are not new, neither is the elimination or replacement of low-skill jobs with newer low-skill jobs. 

Sebenz.ai, a South African AI firm, is trying to create job opportunities for people throughout Africa leveraging the growing demand locally for data labelers. They have produced a Machine Learning ‘labeling game’ that allows people to earn money on their phones by labeling training data for ML models. Using this innovative approach, Sebenz is able to create labeled-data with real-time responses almost in parallel to train these models accurately.

According to the firm, it takes 10,000 hours of audio to train a speech-to-text model. With 1 data labeler, it would take 65 months, but with 10,000 people it would be ready in a few hours. In return, the data labelers are compensated around $16 per day, (minimum wage in the African continent is only a paltry $3 per day), albeit affording them the opportunity to make a better living. Most of the people drawn to data labeling jobs are often unskilled workers and live below the poverty line.

According to a 2018 KPMG research report, 5% or more of the global workforce will be replaced by automation within the next 2 years

When Silicon Valley first began importing ‘cleaned’ data in bulk at nearly a fraction of the price, then it would otherwise cost them in their own markets — it wasn’t initially received as the modest competitive advantage as it is today. However, looking ahead at the ‘future of work’ and the role of Big Tech in shaping the informal economy — the low skilled jobs fueling automation and AI will soon become automated themselves, creating newer jobs and roles for people en masse to move into, yet again.

webinar: AI for data-driven Insurers

Join our Webinar — AI for Data-driven Insurers: Challenges, Opportunities & the Way Forward hosted by our CEO, Parag Sharma as he addresses Insurance business leaders and decision-makers on April 14, 2020.

AI is shaping the future of enterprises and consumer-services in affordable and scalable ways. To learn more about how we can transform your AI journey, reach out to us at hello@mantralabsglobal.com

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Why Netflix Broke Itself: Was It Success Rewritten Through Platform Engineering?

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Let’s take a trip back in time—2008. Netflix was nothing like the media juggernaut it is today. Back then, they were a DVD-rental-by-mail service trying to go digital. But here’s the kicker: they hit a major pitfall. The internet was booming, and people were binge-watching shows like never before, but Netflix’s infrastructure couldn’t handle the load. Their single, massive system—what techies call a “monolith”—was creaking under pressure. Slow load times and buffering wheels plagued the experience, a nightmare for any platform or app development company trying to scale

That’s when Netflix decided to do something wild—they broke their monolith into smaller pieces. It was microservices, the tech equivalent of turning one giant pizza into bite-sized slices. Instead of one colossal system doing everything from streaming to recommendations, each piece of Netflix’s architecture became a specialist—one service handled streaming, another handled recommendations, another managed user data, and so on.

But microservices alone weren’t enough. What if one slice of pizza burns? Would the rest of the meal be ruined? Netflix wasn’t about to let a burnt crust take down the whole operation. That’s when they introduced the Circuit Breaker Pattern—just like a home electrical circuit that prevents a total blackout when one fuse blows. Their famous Hystrix tool allowed services to fail without taking down the entire platform. 

Fast-forward to today: Netflix isn’t just serving you movie marathons, it’s a digital powerhouse, an icon in platform engineering; it’s deploying new code thousands of times per day without breaking a sweat. They handle 208 million subscribers streaming over 1 billion hours of content every week. Trends in Platform engineering transformed Netflix into an application dev platform with self-service capabilities, supporting app developers and fostering a culture of continuous deployment.

Did Netflix bring order to chaos?

Netflix didn’t just solve its own problem. They blazed the trail for a movement: platform engineering. Now, every company wants a piece of that action. What Netflix did was essentially build an internal platform that developers could innovate without dealing with infrastructure headaches, a dream scenario for any application developer or app development company seeking seamless workflows.

And it’s not just for the big players like Netflix anymore. Across industries, companies are using platform engineering to create Internal Developer Platforms (IDPs)—one-stop shops for mobile application developers to create, test, and deploy apps without waiting on traditional IT. According to Gartner, 80% of organizations will adopt platform engineering by 2025 because it makes everything faster and more efficient, a game-changer for any mobile app developer or development software firm.

All anybody has to do is to make sure the tools are actually connected and working together. To make the most of it. That’s where modern trends like self-service platforms and composable architectures come in. You build, you scale, you innovate.achieving what mobile app dev and web-based development needs And all without breaking a sweat.

Source: getport.io

Is Mantra Labs Redefining Platform Engineering?

We didn’t just learn from Netflix’s playbook; we’re writing our own chapters in platform engineering. One example of this? Our work with one of India’s leading private-sector general insurance companies.

Their existing DevOps system was like Netflix’s old monolith: complex, clunky, and slowing them down. Multiple teams, diverse workflows, and a lack of standardization were crippling their ability to innovate. Worse yet, they were stuck in a ticket-driven approach, which led to reactive fixes rather than proactive growth. Observability gaps meant they were often solving the wrong problems, without any real insight into what was happening under the hood.

That’s where Mantra Labs stepped in. Mantra Labs brought in the pillars of platform engineering:

Standardization: We unified their workflows, creating a single source of truth for teams across the board.

Customization:  Our tailored platform engineering approach addressed the unique demands of their various application development teams.

Traceability: With better observability tools, they could now track their workflows, giving them real-time insights into system health and potential bottlenecks—an essential feature for web and app development and agile software development.

We didn’t just slap a band-aid on the problem; we overhauled their entire infrastructure. By centralizing infrastructure management and removing the ticket-driven chaos, we gave them a self-service platform—where teams could deploy new code without waiting in line. The results? Faster workflows, better adoption of tools, and an infrastructure ready for future growth.

But we didn’t stop there. We solved the critical observability gaps—providing real-time data that helped the insurance giant avoid potential pitfalls before they happened. With our approach, they no longer had to “hope” that things would go right. They could see it happening in real-time which is a major advantage in cross-platform mobile application development and cloud-based web hosting.

The Future of Platform Engineering: What’s Next?

As we look forward, platform engineering will continue to drive innovation, enabling companies to build scalable, resilient systems that adapt to future challenges—whether it’s AI-driven automation or self-healing platforms.

If you’re ready to make the leap into platform engineering, Mantra Labs is here to guide you. Whether you’re aiming for smoother workflows, enhanced observability, or scalable infrastructure, we’ve got the tools and expertise to get you there.

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