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How RPA in Banking is beneficial

Banking Industry has been transforming over the years. Technology has allowed the banks to manage their data much better making it centrally available. This data is also used now to get insights that were previously not possible.

Over the years the core banking function has involved a lot of people. With people, there is always a requirement for processes so that everyone in the organisation can take the same decisions. However, people following processes sometime maybe tired or be biased or bored or another people issue you have seen, which may lead to poor decisions. Research now has proven that computers are more reliable and unbiased while taking the decision based on processes and policies. This brings us to the concept of Robotic Process Automation.

RPA involves studying the existing processes and automating the most obvious and straightforward decisions in the process. This allows the companies to get better results on the execution of those processes. People are moved to doing more productive and creative things like identifying new revenue sources or creating new banking programs that can help the customer satisfaction with their bank.

RPA in banking - Mantra Labs

In this era of digitization, the existing banks face the extra challenges of digitization across the whole banking value chain as well as new banking models that are coming up with new age players. This combined with the regulatory frameworks that keep a tight noose and higher operating capital requirements make it a difficult business to be in.

RPA provides a side gate of relief for the banking industry as a whole with the benefits it entails. By using robotic algorithms the decisions can be made faster leading to faster processing cycles for every transaction. Computer programs can also perform self-audits to be compliant to regulations as soon as they change or apply. The existing infrastructure remains same which means not a great spend in opex. With data centrally managed and automated programs looking for insights it can bring huge benefits by finding deep operational insights to save time and cost.

RPA benefits in banking - Mantra Labs

The automation and computer software may make you feel that RPA is only applicable in IT systems however there are more areas that RPA can help. The key areas in banking that can be benefitted from RPA.
– Reporting
– Compliance
– Cyber Risk and Resilience
– sourcing and procurement
– Accounting and Administration
– Securities operations

Mantra Labs has been working with leading FinTech companies like EzeTap, Religare, I&M Bank and others in the fields of Payments, Insurance, Banking Solutions, Micro lending and newer initiatives of AI, Blockchain and Robotics Process Automation. For any query, contact us at hello@mantralabsglobal.com

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The Million-Dollar AI Mistake: What 80% of Enterprises Get Wrong

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When we hear million-dollar AI mistakes, the first thought is: What could it be? Was it a massive investment in the wrong technology? Did a critical AI application go up in flames? Or was it an overhyped solution that failed to deliver on its promises? Spoiler alert: it’s often all of these—and more. From overlooked data science issues to misaligned business goals and poorly defined AI projects, failures are a mix of preventable errors.

Remember Blockbuster? They had multiple chances to embrace advanced technology like streaming but stuck to their old model, ignoring the shifting landscape. The result? Netflix became a giant while Blockbuster faded into history. AI failures follow a similar pattern—when businesses fail to adapt their processes, even the most innovative AI tools turn into liabilities. Gartner reports nearly 80% of AI projects fail, costing millions. How do companies, with all their resources and brainpower manage to bungle something as transformative as AI?

1. Investing Without a Clear Goal

Enterprises often treat artificial intelligence as a must-have accessory rather than a strategic tool. “If our competitors have it, we need it too!” they exclaim, rushing into adoption without asking why. The result? Expensive systems that yield no measurable business outcomes. Without aligning AI’s capabilities—like natural language processing or generative AI solutions—with goals such as boosting customer experience or driving operational efficiency, AI becomes just another line item in the budget.

2. Data Woes

AI is only as smart as the data it’s fed. Yet, many enterprises underestimate the importance of clean, structured, and unbiased data. They plug in inconsistent or incomplete data and expect groundbreaking insights. The result? AI models that churn out unreliable or even harmful outcomes.

Case in Point: A faulty ATS filtered for outdated AngularJS skills, rejecting all applicants, including a manager’s fake CV. The error, unnoticed due to blind reliance on AI, cost the HR team their jobs—a stark reminder that human oversight is critical in AI systems.

3. Underestimating the Human Element

AI might be powerful, but it does not replace human judgment.  Whether it’s an AI assistant like Claude AI or OpenAI’s ChatGPT API, Enterprises often overlook the need for human oversight and fail to train employees on how to interact with AI systems. What you get is either blind trust in algorithms or complete resistance from employees, both of which spell trouble.

4. Stuck in Experiment Mode

AI adoption often stagnates when businesses fixate on piloting instead of scaling. Tools like DALL-E or MidJourney may excel in proofs of concept but lack enterprise-wide integration. This leaves companies in an endless cycle of testing AI applications, wasting resources without realizing full-scale business value.

5. Ignoring Change Management

Transitioning to AI technology is as much about organizational culture as it is about deploying AI models. Mismanagement, such as overlooking ethical AI considerations or failing to explain AI’s impact on roles, leads to resistance. Whether it’s a small chatbot AI tool or full-scale AI automation, fostering employee buy-in is critical.

Source: IBM

How to Avoid These Pitfalls

  1. Start with Strategy: Define clear objectives for adopting artificial intelligence programs.
  2. Invest in Data: Build a robust data infrastructure. Clean, unbiased, and relevant data is the foundation of any successful AI initiative.
  3. Prioritize Education and Oversight: Train teams to work with AI and establish clear guidelines for human-AI collaboration.
  4. Think Big, but Scale Smart: Start with pilots but plan to expand AI in finance, healthcare, operations or other areas from day one.
  5. Focus on Change Management: Communicate the value of tools like AI robots or AI-driven insights to teams at all levels.

Graph of AI adoption across different countries

Source:IBM.com

Mantra Labs is Your AI Partner for Success

At Mantra Labs, we don’t just offer AI solutions—we provide a comprehensive, end-to-end strategy to help businesses adopt the complex process of AI implementation. While implementing AI can lead to transformative outcomes, it’s not a one-size-fits-all solution. True success lies in aligning the right technology with your unique business needs, and that’s where we excel. Whether you’re leveraging AI in healthcare with tools like poly AI or exploring AI trading platforms, we craft custom solutions tailored to your needs.

By addressing challenges like biased AI algorithms or misaligned AI strategies, we ensure you sidestep costly pitfalls. Our approach not only simplifies AI adoption but transforms it into a competitive advantage. Ready to avoid the million-dollar mistake and unlock AI’s full potential? Let’s make it happen—together.

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